We are excited to share that starting March 7, 2016, the Division of Technology will be processing all requests for assistance using Symantec Service Desk. This system will ensure that all requests are tracked and monitored from submission through resolution and will provide you with up-to-date information regarding your request. In addition, Service Desk will allow us to better track your service tickets, review data, analyze trends and identify opportunities to improve customer service.
When you need assistance in the future, all you need to do is send an email to helpdesk@passaicschools.org describing the nature of your request. The system will then create a ticket and it will be assigned to the technician who covers your school or building. Any updates entered by the technicians will be emailed to you along with a final status update when your request is completed. If you wish, you can also view the ticket by clicking on the links provided in the status emails. Lastly, you can communicate with the technician handling your request by leaving comments on the ticket, and the system will email the technician with this information immediately.
Any requests previously entered on the Technology Help Request Link will be processed and completed. However, you will not be able to view or create any new requests using the old system. Starting Monday morning, the link will be removed from the District website and will be replaced with a reminder to email helpdesk@passaicschools.org for assistance.
Please let us know if you have any questions or concerns,
Division of Technology.
